Fernand - Paddle Friends

Fernand is a cutting-edge customer support solution designed exclusively for SaaS companies, offering unparalleled speed and efficiency. With a focus on productivity, it features optimized design, keyboard shortcuts, and instant loading (under 100ms), ensuring a seamless user experience. Smart replies and intuitive actions like assigning tickets, handling refunds, and closing requests streamline workflows, making support teams 10x faster.

Fernand integrates deeply with Stripe, allowing users to manage customer metadata, process refunds, and collaborate without switching tabs. Its shared inbox, knowledge base editor, and live chat widget ensure you’re always accessible to customers while reducing unnecessary conversations.

The platform is crafted with cognitive and psychological insights, employing techniques like Hick's Law, progressive disclosure, and the goal gradient effect to enhance focus, reduce anxiety, and encourage productivity. Features like showing one task at a time, tracking progress to inbox zero, and transparent metrics provide clarity and motivation.

Aesthetic and functional, Fernand supports dark mode to reduce eye strain. Priced at $29/user/month with unlimited features, a 14-day free trial, and no credit card required, Fernand positions itself as an affordable alternative to tools like Intercom.

Fernand Use Cases

Streamlined Ticket Management: Quickly assign, respond, and close customer tickets with intuitive keyboard shortcuts and instant actions.
Integrated Payment Support: Manage Stripe payments, process refunds, and access customer metadata directly within the tool.
Enhanced Customer Communication: Provide seamless support via shared inboxes, live chat widgets, and a Notion-like knowledge base.
Procrastination-Free Workflow: Focus on one task at a time with cognitive bias-inspired design to reduce anxiety and boost productivity.
Optimized Team Collaboration: Automate workflows, share updates, and collaborate on customer support tickets effortlessly.

Main Features of Fernand

Keyboard Shortcuts for Everything: Perform actions like replying, adding notes, and closing tickets with fast and efficient shortcuts.
Lightning-Fast Performance: Loads in under 100ms with real-time sync across all screens for seamless interaction.
Smart Replies: Execute multiple actions simultaneously to handle customer requests quickly and effectively.
Deep Stripe Integration: Manage customer metadata, process refunds, and access Stripe’s full functionality directly within the tool.
All-in-One Support Platform: Includes a shared inbox, knowledge base editor, and live chat widget to handle customer needs from one place.

How does Fernand integrate with Paddle?

Integrates with Paddle Billing API.

Find out more about Fernand

Fernand Homepage