The fastest, calmest customer support experience for SaaS ever made.
Fernand is a cutting-edge customer support solution designed exclusively for SaaS companies, offering unparalleled speed and efficiency. With a focus on productivity, it features optimized design, keyboard shortcuts, and instant loading (under 100ms), ensuring a seamless user experience. Smart replies and intuitive actions like assigning tickets, handling refunds, and closing requests streamline workflows, making support teams 10x faster.
Fernand integrates deeply with Stripe, allowing users to manage customer metadata, process refunds, and collaborate without switching tabs. Its shared inbox, knowledge base editor, and live chat widget ensure you’re always accessible to customers while reducing unnecessary conversations.
The platform is crafted with cognitive and psychological insights, employing techniques like Hick's Law, progressive disclosure, and the goal gradient effect to enhance focus, reduce anxiety, and encourage productivity. Features like showing one task at a time, tracking progress to inbox zero, and transparent metrics provide clarity and motivation.
Aesthetic and functional, Fernand supports dark mode to reduce eye strain. Priced at $29/user/month with unlimited features, a 14-day free trial, and no credit card required, Fernand positions itself as an affordable alternative to tools like Intercom.